U Sure U Want to Put that Reporter on Hold?
Sometimes, it’s just not convenient to deal with a reporter
or analyst’s call, especially if they’re nosing about a sensitive issue. That’s
what happened this week, with mZinga and Forrester social media analyst Jeremiah Owyang.
Rumors were circulating about potential disarray, and Owyang asked for a briefing – which was promised 4 days later. Owyang, who has 36,000 Twitter followers, including his clients, didn’t want to wait, since the news was already rumbling. So he posted on the ‘crowd-sourced’ news (i.e., rumors), and then he heard from the company. mZinga didn’t like it; a mini-tempest ensued, a corrective briefing was arranged, and he apologized for jumping the gun on his blog.
The lesson learned here: You can still influence what’s being said about you. But you’d better know the new rules.
- Posted by Amy Bermar

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